At The Fix Kansas City Metro Region, customer satisfaction is our priority. This Refund Policy outlines the circumstances under which refunds may be provided for our repair services.
Refunds are generally not available for completed repair services that have been successfully performed. If you experience an issue related to a recent repair, please contact us so we can inspect the device and determine the appropriate solution.
If our technicians determine that your device cannot be repaired, you will only be charged for any applicable diagnostic fee, if disclosed prior to service.
Replacement parts installed during a repair are covered by any applicable warranty provided at the time of service. If a replacement part is found to be defective within the warranty period, we will repair or replace the part in accordance with our warranty terms.
Repairs may be canceled before work has begun. If parts have already been ordered or repair work has started, cancellation fees or charges may apply.
The following are generally non-refundable:
Customers are responsible for backing up all personal data before submitting a device for repair. The Fix Kansas City Metro Region is not responsible for any loss of data during the repair process.
If you believe there is an issue with your repair or service, please contact us as soon as possible. Our team will review your concern and work to provide a fair and timely resolution.
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page.
If you have questions about this Refund Policy, please contact us using the information available on our Contact page.
